This Privacy Policy describes how UserSignal ("we", "us", "our") collects, uses, and shares information when you use our website at usersignal.co and our in-app widget service (collectively, the "Service").
1. Information We Collect
Information you provide
- Account information — name, email address, and password when you register.
- Billing information — payment details processed securely by our payment provider. We do not store full card numbers.
- Content — announcements, feature requests, chat messages, and other content you create through the Service.
Information collected automatically
- Usage data — pages visited, features used, timestamps, and interactions with the widget.
- Device data — browser type, operating system, screen resolution, and language preference.
- Cookies — see our Cookie Policy for details.
Information from end users
When our customers integrate the UserSignal widget, we may process data about their end users as a data processor on behalf of our customers. This may include user identifiers, names, email addresses, and custom properties passed through the widget script.
2. How We Use Your Information
- To provide, maintain, and improve the Service.
- To process transactions and send related information.
- To send technical notices, updates, and support messages.
- To respond to your comments, questions, and support requests.
- To monitor and analyze trends, usage, and activities.
- To detect, investigate, and prevent fraudulent or unauthorized activity.
3. Legal Basis for Processing (GDPR)
If you are in the European Economic Area (EEA), we process your personal data based on the following legal grounds:
- Contract performance — to provide the Service you signed up for.
- Legitimate interests — to improve our Service, prevent fraud, and ensure security.
- Consent — where you have given explicit consent, such as for marketing communications or non-essential cookies.
- Legal obligation — to comply with applicable laws and regulations.
4. Data Sharing
We do not sell your personal data. We may share information with:
- Service providers — hosting, payment processing, analytics, and email delivery providers that help us operate the Service.
- Legal requirements — when required by law, regulation, or legal process.
- Business transfers — in connection with a merger, acquisition, or sale of assets.
5. Data Retention
We retain your personal data for as long as your account is active or as needed to provide the Service. When you delete your account, we will delete or anonymize your data within 30 days, unless retention is required by law.
6. Your Rights
Under GDPR, you have the right to:
- Access — request a copy of your personal data.
- Rectification — correct inaccurate or incomplete data.
- Erasure — request deletion of your personal data.
- Restriction — restrict processing of your data.
- Portability — receive your data in a structured, machine-readable format.
- Objection — object to processing based on legitimate interests.
- Withdraw consent — where processing is based on consent.
To exercise any of these rights, contact us at hello@usersignal.co.
7. International Transfers
Your data may be transferred to and processed in countries outside the EEA. When we do so, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.
8. Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption in transit (TLS) and at rest.
9. Children
The Service is not directed to children under 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date.
11. Contact
If you have questions about this Privacy Policy or our data practices, contact us at:
Email: hello@usersignal.co