Live chat is built into the UserSignal widget. Your users can start a conversation without leaving your app, and you reply from the admin dashboard.
How it works
- Users click the chat option in the widget's resource center
- They type a message and hit send — a conversation is created automatically
- You see the conversation in Chat in the admin dashboard
- Reply in real-time — messages appear instantly via WebSocket
Features
- Image sharing — users and admins can upload images or paste screenshots from clipboard
- Emoji picker — searchable emoji picker with categories
- User context — see name, email, browser, OS, and custom properties in the sidebar
- Unread badges — users see a badge count on the widget when they have unread replies
- Conversation management — close resolved conversations